Refund Policy
Last updated: June 1, 2026
1. Sign-up Credits
New workspaces receive free credits under the current rules with no credit card required. The amount and validity period shown on the registration and pricing pages apply, and any unused balance expires automatically after that period.
2. Credit Purchases
Credit packages are one-time purchases and do not involve monthly, annual, or automatically renewing subscriptions. After successful payment, purchased credits are added to the applicable workspace and do not expire. Except for the circumstances below, purchased credits are generally non-refundable.
3. Exceptions
We will consider refund requests on a case-by-case basis in the following exceptional circumstances: (a) Technical failure: a severe technical failure on our platform results in complete service unavailability for more than 72 consecutive hours without resolution; (b) Duplicate charge: a system error results in duplicate charges for the same credit order; (c) Unauthorized payment: there is clear evidence of an unauthorized charge. Refund requests under the above circumstances must be submitted within 14 days of the relevant event, accompanied by supporting evidence.
4. Unused Credits
Unused purchased credits are not automatically refundable when an account is paused or the Service is no longer used. Where an exception in Section 3 applies, we will review the order and credit usage.
5. No Renewal Cancellation Required
The Service does not currently offer automatically renewing subscriptions. You do not need to cancel a renewal; you decide whether to purchase another credit package.
6. Refund Processing
Approved refunds will be returned to the original payment method and typically arrive within 5–10 business days. Actual timing depends on your bank or payment provider.
7. How to Request a Refund
To request a refund, please email [email protected] with the subject "Refund Request", and include the following in your message: Subject: Refund Request - [your registered email] Body: - Registered email: - Workspace name: - Order ID (visible under Settings > Recharge Orders): - Purchase amount and credits: - Reason for refund: - Supporting evidence (if any, e.g. error screenshots): We will respond within 3 business days.